Shipping & Returns

Delivery Information

At EASYPUCK we keep things simple.

We have 2 delivery methods

1. If the total order is below £30.00 it will be despatched through Royal Mail delivery. This service costs £3.50 and will be added automatically at checkout.
2. If the total order is £30.00 or above it will be despatched through Ukmail on next day delivery service (if the order is received before 12.00pm and the items are in stock). This service costs £7.50 and will be added automatically at checkout.

This is all based on if the item(s) is in stock.

Order by lunch and we can deliver next day, when we can, we will dispatch your orders same day (working days are Mon-Fri, closed weekends and bank holidays).

We want our great quality and client service to extend through our delivery and couriers to safely deliver your packages within 24 hours where possible.

We do ask you to pay a little bit more for this delivery, though we only charge what we pay. We feel it worth the extra couple of pounds to make sure our customers are "happy" with prompt service. If you are not happy with our delivery price then you can always collect in person or arrange collection by your own courier service. We are open Mon-Fri 9am til 5pm.

Deliveries to England, Wales, and Southern Scotland are as the flat fee quoted flat rate fee generally £7.50 for upto 10Kgs. One stick is less than 1Kg, so order as much as you can and you will almost certainly only pay for one delivery charge.

Orders placed which exceed £300 to England, Wales and Southern Scotland will be delivered for FREE.

Deliveries to Northern Scotland (Highlands and IV postcodes),Northern Ireland,IOW & IOM will cost more for 24 hour courier shipping. Please enquire for quote before purchase, thank you.

Returns Information

If you are not satisfied with the items you have purchased or if they do not fit correctly, you are able to return the item to us for an exchange or refund within 30 days of purchase. This is provided that the items are unused and are in their original packaging. Shipping costs are non-refundable. 

If the items are too large to return through Royal Mail  then we suggest that you send it back with Ukmail. 
The returned items are your responsibility until received by us. Once received we will check the items and either dispatch the exchange product or issue you a refund if you so wish. All refunds are credited to the method of payment originally used (PayPal)

In the unlikely case that we make a mistake and send you the incorrect items, we will cover return postage costs and send you the correct item. Please contact us via the 'contact us' tab before returning the item.